The Facebook Mobile App and the Facebook Messenger Mobile App will not allow you to have a live chat with your customers, Facebook has created the Facebook Pages Manager for this. There are currently only 3 ways for you to manage your chats coming from Facebook Messager:ġ) Facebook Pages Manager App* (Strongly recommended)Ģ) On a desktop/laptop, through an internet browser, the Inbox tab for the connected Facebook Page.ģ) On a mobile/tablet, through an internet browser, on the Messenger tab. Under the “Marketing” category, select “Chat”įinally, enter your Facebook Page Numeric ID into the field below and click on “save”.Ĭongratulations, you have Enabled your Facebook Messenger for your customers! How do I receive and manage chats from customers that are using Facebook Messenger? Click on the “Dashboard” button on the top left corner of the home page and a drop down menu appears. Scroll down to the bottom, and you will find your “Page ID” From the Page tab, click on either “About” or “Info” from the left panel.Ģ. How do I set up Facebook Messenger on my Shopmatic Webstore?įirst login to your Facebook Page and retrieve your Facebook Page ID:ġ. Once you have a Facebook Page you can then Enable your Facebook Messenger on your Shopmatic webstore. To create a new Facebook Page now, visit this link: To find out more about setting up a Facebook Page you can read more here:

To Enable Facebook Messenger on your Shopmatic platform, you would need to have a Facebook Page first. Messenger from Facebook helps you stay close with those who matter most, from anywhere and on any device. What data does Messenger Kids keep We collect information such as your child’s name, shared content, contacts and activity in the app, primarily to improve the product experience. What do I need to set up Facebook Messenger? Kids don't need a Facebook account to use Messenger Kids, and creating a Messenger Kids account for your child will not create a Facebook account for them. How does Facebook Messenger on the webstore work?īy Enabling Facebook Messenger on Shopmatic platform, customers visiting your webstore (who have a Facebook Account / Facebook Messenger) can conveniently message you by clicking on the Facebook Messenger Icon at the bottom right corner of your webstore. Being able to chat with a customer also gives you a chance to share your other products and services that might also be suitable for your customer. When a buyer is able to get a quick response on enquiries, there is a much higher rate of conversion. Why “Enable” Facebook Messenger on your webstore? What is Facebook Messenger?įacebook Messenger is a chatting tool that allows Facebook users to communicate directly with each other. Our Shopmatic Ecommerce Consultant will only be able to guide you on how you can Enable your Facebook Messenger on your Shopmatic webstore.

Login Connect with Messenger now available. Any queries about Facebook / Facebook Messenger should be referred directly back to Facebook. Facebook Login enables people to have private & secure experiences, from basic account creation to social networking, all with the click of a buttonit is uniquely positioned to offer a seamless experience across platforms, devices, and operating systems. When enabling Facebook Messenger for your online store you are establishing a relationship directly with Facebook and are subject to their terms & conditions.

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